To get you up and playing quickly, we have compiled our most common questions and answers.

We are also happy to help with any questions you have, so if you need us, contact us.

Thin weedy (out of phase) sound in multi pickup positions

  • This is usually caused when two pickups are out of phase witch each other, and is common when using two different brands of pickups in the same guitar. The best fix is to reverse the positions of the hot and ground wires from one of the pickups.
  • Before you make the change, take some time to work out which pickup is least likely to interfere with other switch positions. If you have just installed a new pickup, change this one.

Unwanted Hum

  • Some hum can be expected from all guitars, especially those with single coil pickups. If you are getting more than usual hum check the following
  • Ensure that your bridge and strings are grounded to your Pro-Wired Electronics & that the wires are secure
  • Ensure that any cavity shielding is grounded to your Pro-Wired Electronics & that the wires are secure

No Sound

  • All ObsidianWire Pro-Wired Electronics (Except Les Paul Models) have nuts that hold your control pots onto your ObsidianWire board. Check that these nuts are still in place.
  • These act as a spacer between your control plate, and your electronics, preventing them from shorting out. These should not be removed.
  • Check that no part of your Pro-Wired Electronics is touching your guitars cavity or jack cavity. This could cause your signal to short out.
  • This is a particular issue where you have a shielded cavity. Note that some guitars use conductive shielding paint so it is not always obvious that it is present.
  • Check that all of your wires are installed in the correct slots & are held tight by the Plug, Play & Enjoy Connectors.

No Sound from One Pickup

  • Check that all of your wires are installed in the correct slots & are held tight by the Plug, Play & Enjoy Connectors.
  • Check that no part of your Pro-Wired Electronics is touching your guitars cavity or jack cavity. This could cause your signal to short out.
  • All ObsidianWire Pro-Wired Electronics (Except Les Paul Models) have nuts that hold your control pots onto your ObsidianWire board. Check that these nuts are still in place.
  • These act as a spacer between your control plate, and your electronics, preventing them from shorting out. These should not be removed.

I don’t have enough ground wires

  • Your Pro-Wired Electronics come with enough ground wire slots for shielded cavities etc. If you do not have these, do not worry. Simply leave those slots empty.

I have too many wires

  • ObsidianWire Pro-Wired electronics are generally made for two wire pickups (with some exceptions). If you have more wires, check with the pickup manufacturer & see what needs to be done with them.
  • If they are extra ground wires you may be able to use the spare ground slots on the connector. If you do not have enough slots, we may be able to add an additional screw down connector to handle these
  • If you have an extra coil split wire, this can be left out of the connector and tapped off so it does not short out on anything
  • If you have a pickup with two coil tap/split wires, they will need to be soldered together and tapped off so they do not short out on anything.

I have humbuckers & I am not sure what color wires go where?

  • Most pickup manufacturers use their own color coding systems which makes it difficult for us to give a clear answer. The best source of information is this handy chart from Seymour Duncan
  • This gives good information for most pickup builders. If you are still not sure, get in touch

Custom 4-Way for Tele  - I get the same sound in all four positions

  • Check that the neck pickups ground wire & cover ground wires are in the correct slots. If these are reversed, the switching is not able to operate which will leave the neck pickup on in all positions.
  • Check that the link between your pickups ground wire & the cover ground wire has been removed