ObsidianWire Guarantee & Warranty

Satisfaction Guarantee

ObsidianWire Pro-Wired Electronics are played by literally thousands of guitarists worldwide. We are super confident that you will love the upgrade.

So we guarantee it. 

If for any reason you are not 100% satisfied, simply send your Pro-Wired Electronics back within 28 days of receiving them, and we will help you find a solution that better matches your playing style, or issue a full and complete refund.

To help us help you, please keep your Pro-Wired Electronics in new condition, complete with the original packaging.

To initiate a return, contact us here

 

CONDITIONS:

 

  • This offer is valid for purchases made direct through the ObsidianWire.com website only. If you have purchased your Pro-Wired Electronics through another vendor, please contact them directly to discuss their returns policy.
  • It is the purchasers responsibility to cover all return shipping costs.
  • If an alternative product of a higher value is chosen, the purchaser will pay the price difference.
  • If a refund is chosen, this will be issued by the same method as the original payment to ObsidianWire.
  • Your refund will include the original purchase shipping cost, charged by ObsidianWire.

 

5-year-warranty-badge-l.png5 Year Warranty

ObsidianWire uses the absolute best components and craftsmanship. We are confident that you will experience years of trouble free use, & we guarantee it with an industry leading, FIVE year replacement warranty.

If you feel that your Pro-Wired Electronics are not working like they should, please contact us and we will replace them as soon as possible. 

 

CONDITIONS:

  • ObsidianWire will replace any of their products if a manufacturing fault or defect arises within five years of the original purchase date.
  • To initiate a return, you must contact ObsidianWire and return the products to our store in New Zealand, or one of our designates shipping addresses.
  • Original proof of purchase will be required for warranty cover.
  • ObsidianWire does not cover damage caused by incorrect installation or abuse.
  • ObsidianWire will cover reasonable shipping costs to have your products returned to our store, and for a replacement unit to be sent.