Warranty

ObsidianWire Warranty Information

ObsidianWire 5 Year Warranty

We offer an industry-leading 5 Year Warranty on all ObsidianWire Pro-Wired Electronics and Accessories

Full 5 Year Warranty - ObsidianWire built and branded Pro-Wired Electronics, Pickups and Accessories are covered for manufacturer defects by a full replacement warranty, for five years from purchase by the original purchaser.
Excludes normal wear, tear and abuse.
Warranty does not cover damage caused by the installer or user. Please take care, and use only the correct sized knobs as specified in your install manual.

Products built by other manufacturers

Manufacturer Warranty - All pickups that we sell are covered by the original manufacturer warranty.

Terms and Conditions

ObsidianWire uses the absolute best components and craftsmanship. We are confident that you will experience years of trouble free use, & we guarantee it with an industry leading, FIVE year replacement warranty.
If you feel that your Pro-Wired Electronics are not working like they should, please contact us and we will work with you to trouble shoot your products. If we can not fix the fault through trouble shooting, we will replace them as soon as possible.

The Process

To initiate a warranty return, you must complete the ObsidianWire Warranty Return form below.

We will endeavor to thoroughly troubleshoot the issue with you first. We appreciate your help and patience while we work through the trouble shooting process.

You will need to return the product to our store in New Zealand, or one of our designated shipping addresses.

Original proof of purchase will be required for warranty cover. You must be the original purchaser of the product.

ObsidianWire does not cover damage caused by incorrect installation or abuse.

Install Time: 20 - 30 minutes

Build Quality:

Very bad

Excellent

Functionality:

Same as stock

Greater range of sounds

Sound:

Terrible

Amazing

High Quality, Easy Install

I love the quality and ease of install. My previous setup looked like a bird's nest but now it's neat and clean. I notice greater variability in volume and tone.

Install Time: 11 - 20 minutes

100% Absolutely Fantastic!

Love my New Harness! Super Fast install! Sounds incredible with my Gen 4 Noiseless Fender Stratocaster Pickups! Can't wait to play more!

The quality is amazing. Absolutely the best electronic guitar purchase I’ve ever made.

Too easy

Dropped right In should have done this a long time ago

Install Time: 30 - 60 minutes

I wish it was better

I love the concept but the parts hold it back. Despite saying the pots are CTS they don’t feel like it. The CTS pots I have in other guitars feel way smoother and give a more positive response. Also the switch I got has a lot of play feeling very cheap (It has no brand markings so I can’t tell if my sample is typical). All of this is very disappointing given the price. The best part is the Pure Tone jack (I swear by them.) I could have bought quality parts and payed someone to install them for the same or less money.

Hi Phill,

Thank you for your feedback. I am sorry to hear you are not enjoying your new Pro-Wired Electronics as much as we would hope.

I can confirm that we do use CTS pots. These are contract manufactured by CTS for us, using a 'Low-Torque' design which allows for easier turning, and a longer wear life. CTS also offers a standard torque option, which may be what you are used to.

Best Regards,
Mathew