Warranty

ObsidianWire Warranty Information

ObsidianWire 5 Year Warranty

We offer an industry-leading 5 Year Warranty on all ObsidianWire Pro-Wired Electronics and Accessories

Full 5 Year Warranty - ObsidianWire built and branded Pro-Wired Electronics, Pickups and Accessories are covered for manufacturer defects by a full replacement warranty, for five years from purchase by the original purchaser.
Excludes normal wear, tear and abuse.
Warranty does not cover damage caused by the installer or user. Please take care, and use only the correct sized knobs as specified in your install manual.

Products built by other manufacturers

Manufacturer Warranty - All pickups that we sell are covered by the original manufacturer warranty.

Terms and Conditions

ObsidianWire uses the absolute best components and craftsmanship. We are confident that you will experience years of trouble free use, & we guarantee it with an industry leading, FIVE year replacement warranty.
If you feel that your Pro-Wired Electronics are not working like they should, please contact us and we will work with you to trouble shoot your products. If we can not fix the fault through trouble shooting, we will replace them as soon as possible.

The Process

To initiate a warranty return, you must complete the ObsidianWire Warranty Return form below.

We will endeavor to thoroughly troubleshoot the issue with you first. We appreciate your help and patience while we work through the trouble shooting process.

You will need to return the product to our store in New Zealand, or one of our designated shipping addresses.

Original proof of purchase will be required for warranty cover. You must be the original purchaser of the product.

ObsidianWire does not cover damage caused by incorrect installation or abuse.

Install Time: 20 - 30 minutes

Build Quality:

Very bad

Excellent

Functionality:

Same as stock

Greater range of sounds

Sound:

Terrible

Amazing

100% Quality 100% Awesome

Absolutely Love My New Prewired Obsidian Unit! I want one for everyone of my guitars!

Install Time: 0 - 10 minutes

Easy and Awesome!

This is a top quality product. I got the pre-wired harness mounted to a new control plate. Installation was easier than the removal of the factory plate and controls. The potentiometers make such a huge difference in volume and tone control. This has turned my good Jazz Bass into a fantastic Jazz Bass. If you're on the fence about this upgrade, go ahead and do it. The price is great and by doing it yourself, you're going to save money. And, be proud of tuning up your bass. Thank you, ObsidianWire!

Good stuff

Great products, I have Les Paul and Gilmour mod HSH too

Excellent Upgrade for my Nashville

My stock Mexico Nashville Telecaster only had a 5 way switch, so wanted to mod it; this kit made it very easy. My stock pots were also spotty and had weird dead zones. The new pots have excellent control and roll off. The 7 way selector and the new pots were a welcome upgrade. Super easy install.

Perfect Upgrade

Went to Obsidian Wire to upgrade my electronics for my Fender Jazz due to their ease of install. Surprised with how quickly I received the product, considering it had to come across the world to get to me. Product works perfectly and sounds brilliant! Excellent craftsmanship and easy install!