Customer Service

We are currently shipping direct to

United States
Australia
Canada
Hong Kong
Iceland
New Zealand
Norway
Switzerland
United Kingdom

If your country is not available  International dealers here

Standard In Stock orders: take 1 to 3 business days to process and ship.

Estimated delivery times:

USA
USPS TRACKED (3 - 5 BUSINESS DAYS) $5.99
DHL EXPEDITED MAX (3 - 5 BUSINESS DAYS) TRACKED $8.99
FEDEX EXPRESS SAVER (2 - 4 BUSINESS DAYS) TRACKED $22.99
FEDEX EXPRESS SAVER (2 - 4 BUSINESS DAYS) TRACKED & SIGNATURE $22.99

Canada
DHL PACKET (5 - 10 BUSINESS DAYS) TRACKED US$13.99

Rest of World
DHL INTERNATIONAL STANDARD (4 - 14 BUSINESS DAYS) TRACKED US$18.99

We try and ship your order out as fast as possible, which means we may not be able to change your order after it is already placed.  If you made a mistake, reply to your order confirmation email as soon as possible adding URGENT to the subject line along with your change instructions and we might be able to catch it. 

If your order is already being processed by our fulfilment partner you will need to return the product to us once you receive it.

Please see full terms and conditions on returns below.

You will be sent a tracking number once your order has shipped. Please track your order and get in touch with the carrier if your parcel is delayed.

If you think your parcel is missing, please contact us below

You.

ObsidianWire DOES NOT pay duties, taxes or customs clearance charges

Duties and taxes charged by your local customs agency, will be your own responsibility.

If you live outside the USA, we recommend checking with your own country's customs agency what these may be prior to ordering.

If you are concerned, consider ordering from an
International Dealer

We ship fast.

If you made a mistake, reply to your order confirmation email as soon as possible adding URGENT to the subject line along with your change instructions and we might be able to catch it.

If your order is already being processed by our fulfilment partner you will need to return the product to us once you receive it.

Contact us using the form below to initiate a return.

See Full terms below.

If you no longer need the product, we may be able to help you find a better fit, or offer a store credit.

We do NOT offer a refund for change of mind, so please choose carefully.

Please see full terms and conditions for returns below.

We recommend checking the product will fit before you buy, using the compatibility section on the product pages and the dimension diagrams available.

If, once you receive it, you find this does not fit your guitar, you are able to return the item to us.

We will help you find a better fit, or offer a store credit.

See full terms and conditions below.

If for any reason you are not 100% satisfied, simply send your Pro-Wired Electronics back within 14 days of receiving them, and we will help you find a solution that better matches your playing style, or issue a store credit for use at a later date.

Contact us below to initiate a return

Terms

1) This offer is valid for purchases made direct through the ObsidianWire.com website only.

2) If you have purchased your Pro-Wired Electronics through another vendor, please contact them directly to discuss their returns policy.

3) It is the purchasers responsibility to cover all return shipping costs.

4) You must keep the product in new condition, with original packaging

5) Items must be sent back to the ObsidianWire nominated address within 14 business days of receiving them

6) If an alternative product of a higher value is chosen, the purchaser will pay the price difference.

7) Any store credit is issued for use on the ObsidianWire website, within 12 months of the original purchase.

ObsidianWire Pro-Wired Electronics are covered by a 14 day free exchange policy.

If your harness is not operating as you had hoped, or if it does not suit your playing style, get in touch.

We will help you find a better match, or offer a store credit.

ObsidianWire Pro-Wired Electronics and Accessories

Full 5 Year Warranty - ObsidianWire Parts are covered for manufacturer defects by a full replacement warranty, for five years from purchase.

Excludes normal wear, tear and abuse.

Warranty does not cover damage caused by the installer or user. Please take care, and use only the correct sized knobs as specified in your install manual.

Pickups

Manufacturer Warranty - All pickups that we sell are covered by the original manufacturer warranty.

ObsidianWire uses the absolute best components and craftsmanship. We are confident that you will experience years of trouble free use, & we guarantee it with an industry leading, FIVE year replacement warranty.

If you feel that your Pro-Wired Electronics are not working like they should, please contact us and we will replace them as soon as possible. 

Please note:
ObsidianWire will replace any of their products if a manufacturing fault or defect arises within five years of the original purchase date. We will endeavour to thoroughly troubleshoot the issue with you first.

To initiate a return, you must contact ObsidianWire and return the product to our store in New Zealand, or one of our designated shipping addresses.

Original proof of purchase will be required for warranty cover.

ObsidianWire does not cover damage caused by incorrect installation or abuse.

ObsidianWire will cover reasonable shipping costs to have your products returned to our store, and for a replacement unit to be sent.

If a refund is approved for any reason, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

To ensure you get the best possible fit for your guitar, refer to individual product pages for compatibility information.

This is listed in the product description.

Note - If your guitar is not listed, it will likely not fit.

If one of our stock products fits your guitar, then absolutely yes.

Otherwise no.

We are not able to build any custom models at this stage, but we are always happy to hear what you would like. This helps us develop new cool products in the future.

Unfortunately still no.

We have a small team that is already working super hard keeping up with orders, quality controlling and packing our standard line up.

If I ask them to build anything else they may bite me.

Our Les Paul sets work well with most Epiphones with some adjustments.

Please also check the hole layout against our diagram HERE

Adjustments:
1) Widen the control holes out to around 10mm
2) Get new US spec 24 spline knobs to fit the higher spec electronics

ObsidianWire products built for Fender guitars and basses will work well with a Squier with some adjustments:

Strat® Adjustments:
1) Widen the control holes out to around 10mm

2) Get new US spec, 24 spline knobs to fit the higher spec electronics.

Tele®, P Bass® & J Bass® Adjustments:
1) Widen the control holes out to around 10mm (or get a new genuine Fender control plate)

2) Get new US Spec 1/4" knobs

Technically no.

If you are super keen, a Jazz bass or Telecaster harness will work okay because the hole layouts are symmetrical, but your controls will work backwards.