COVID-19 Update: Expect Delays
We are shipping orders as usual, however shipping times are slower than usual, particularly to Canada.
Please allow for delays. Unfortunately this situation is out of our control.
US Based Fulfillment
We ship all orders from a fulfillment center in Michigan, USA.
This helps us to ensure fast shipping, direct to your door, with an excellent range of shipping options.
Domestic Orders (Within the US)
Free Standard Shipping
Our standard tracked service is free. Expected transit times for your address can be found on the checkout page.
Tracked & Express Shipping
If you need it quicker, or with the advantage of tracking, you can choose to upgrade to another service. Exact shipping costs and transit times for all services will be calculated at checkout.
US Shipping Options
Free Shipping (3 - 10 Business Days) FREE
USPS TRACKED (3 - 5 BUSINESS DAYS) $5.99
DHL EXPEDITED MAX (3 - 5 BUSINESS DAYS) TRACKED $8.99
FEDEX EXPRESS SAVER (2 - 4 BUSINESS DAYS) TRACKED $22.99
FEDEX EXPRESS SAVER (2 - 4 BUSINESS DAYS) TRACKED & SIGNATURE $22.99
International Shipping Options
FREE ECONOMY POST (7 - 21 DAYS) NOT TRACKED FREE
DHL PACKET (5 - 10 BUSINESS DAYS) TRACKED $6.99
Rest of World
DHL INTERNATIONAL STANDARD (4 - 14 BUSINESS DAYS) TRACKED $15.99
Taxes and duties
ObsidianWire DOES NOT pay duties, taxes or customs clearance charges
Duties and taxes charged by your local customs agency, will be your own responsibility.
If you live outside the USA, we recommend checking with your own country's customs agency what these may be prior to ordering. If you are concerned, consider ordering from a local dealer.
My order is late, what can I do?
We cannot guarantee a parcel delivery date, as there is just too much variation depending on where you live and what company your parcel will travel with.
We provide an estimate of when your parcel should be delivered, however if you need your Pro-Wired Electronics to arrive before a certain date we encourage you to choose an upgraded shipping service. Please also note that the shipping estimates given at checkout specify working days, not calendar days.
I think my order is missing. Can you help me?
Parcels don't go missing very often, however if it has been more than two weeks since you ordered, and you are beginning to worry, please get in touch with us and we will help resolve it.